Staff Training

Staff Training

Dynamic Communications
Customer Care Excellence

Peak Performance Systems offers a variety of ½, 1, 2, and 3 day training programs for staff level personnel, including. . .

Insights Into Communicating – a ½ or 1 day program designed to enhance communication, connecting, and relationship building skills. Using a comprehensive DISC behavioural report, participants learn about their own strengths and weaknesses; how to recognize the differences in others; and how to modify communication to develop and strengthen relationships.

The Art of Selling – a high impact, highly experiential strategic selling program based on the core principles from the highly acclaimed and best selling book “The New Strategic Selling” .by Robert Miller and Stephen Heiman. This program takes participants through a participative process of strategizing, planning, and delivering the ultimate sales presentation.

Customer Service – this one day program focuses on developing a positive mental attitude, managing stress, taking responsibility, how to deal effectively with different types of customers and handling difficult situations.